The fastest and most direct
team@playingsurface.net for all enquiries
Call the office on 01642 955 834, during office hours of 08:30-18:00 Mon-Fri.
Fusion Hive North Shore Road Stockton TS18 2NB
Is there a minimum term for the agreement?
The minimum term is just 1 month
How many templates can I get?
You get up to 4 builds per month. You can have all of these builds at the beginning of your service agreement or as you go along. For example, if you sign for a 12-month service, you can have all 48 templates at the beginning of the service.
How many graphics can I create?
You can create as many graphics as you want, there is no limit. And you can use them on any social media or digital channels that you own as a brand
How many users am I entitled to in the agreement?
You can have an unlimited number of users. We encourage as large a team as possible to maximise the value and usage of PS to your brand. Each user gets their own account credentials and login and create graphics simultaneously
Can I get a template In more than one size? E.g. twitter and Facebook dimensions
Yes, by default there would be two physical templates added to your account, but this only counts as 1 template in your allocation.
What dimensions should my graphics be?
Every template created is started from a blank screen, so you can prescribe the size and shape you would prefer. We will of course advise if you would like. But you can provide for social medial channels, website blogs or even stadium screens
Are the templates designed around my brand?
Yes, every template starts with a blank screen, and is built with your brand guidelines
Do you help with design?
Yes, it varies from client to client, but we can do the design for you, or you can submit us your designs on PSD format for us to build into the platform
What is the turnaround time for building templates?
We take up to three business days to build a template individually. Or if you are having a full campaign of templates done, we can turn around in 1 – 2 weeks, depending on the volume of them. We advise giving yourself an extra week of active testing and feedback reporting to perfect any tweaks with us for a campaign.
Can I use live data in my templates?
Yes, we can connect to any data feed that has access to it, such as live sport stats or betting odds information. If you have a license with a data provider, then we can integrate this into your graphics at no extra cost.